GUSTIQUE

GUSTIQUE

Model withdrawal form

GUSTIQUE

Return form or product-problem report

Place this completed and signed printout inside the return parcel.

Returns and product problems

Return an order or report a problem

Choose the option that applies to your order. The rules for an ordinary return are different from your rights when a product is damaged, incorrect or defective.

Route A · Withdrawal

You wish to return your purchase during the cooling-off period

You may withdraw from your online purchase within 14 days after receiving it, without giving a reason. GUSTIQUE products are sealed hygiene products. An ordinary return is therefore only possible if:

  • the product is completely unopened and unused; and
  • the original hygiene seal on the bottle or Have-It-All set is fully intact.

You may open the shipping box. Do not open, test or use the product itself, and do not operate the pump. If the hygiene seal has been broken, the product cannot be returned as an ordinary withdrawal.

Route B · Problem or defect

There is a problem with your order or product

Use this route for a damaged, incorrect, incomplete, leaking or defective product, or a suspected manufacturing defect.

The intact-seal condition for withdrawal does not limit your statutory rights in relation to defective goods. This also applies if a defect only became apparent after opening.

Stop using the product and do not return it yet. Wait for CustomerCare's return instructions. For a justified complaint, GUSTIQUE will provide an appropriate solution at no cost.

How it works

  1. 1

    Complete the form.

  2. 2

    First click ‘Print form’. Sign the printout and place it inside the return parcel.

  3. 3

    Then click ‘Submit’. The completed form is sent to CustomerCare@gustique.eu. Follow the return instructions and retain your shipping receipt.

If you cannot print, include a clearly written note with your full name and order number in the return parcel. Your electronically submitted notification remains valid.

Return address

SnapSelect.nl B.V. (GUSTIQUE)
Allegroweg 30
5245 AH Rosmalen
The Netherlands

For a problem or defect: return the product only after CustomerCare has provided instructions.

What would you like to report?
Your details
Street, house number, postcode, city and country.
Order and products
For withdrawal only

An ordinary return is only possible for unopened, unused products whose original hygiene seal is fully intact.

You do not have to provide a reason.
For a problem or defect only

An opened seal does not remove your statutory rights concerning a defect. Stop using the product and wait for instructions before returning anything.

Date and confirmation

Return address

SnapSelect.nl B.V. (GUSTIQUE)
Allegroweg 30
5245 AH Rosmalen
The Netherlands

Send an ordinary return only after your electronic notification. Is the item damaged, defective or possibly affected by a manufacturing fault? Always wait for CustomerCare's instructions first.

Signature: __________________________________

Date: __________________________________

Your details are used only to handle your order, return or product problem. Do not enter payment information or other sensitive details. View the privacy policy.