Refund policy
Last updated: 27 August 2026
This policy applies to consumers who purchase a product through GUSTIQUE. It does not limit any mandatory consumer rights.
1. Who is the seller?
GUSTIQUE is a trading name of:
SnapSelect.nl B.V. Allegroweg 30 5245 AH Rosmalen The Netherlands
Dutch Chamber of Commerce number: 95170308 VAT identification number: NL867028105B01 Email: CustomerCare@gustique.eu
SnapSelect.nl B.V., trading as GUSTIQUE, is the seller and your contracting party.
2. Statutory withdrawal period
You have the right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, physically receives the product. If multiple products from one order are delivered separately, the period starts on the day after the last product is received.
You may also withdraw from the contract before the order has been delivered.
To meet the withdrawal deadline, it is sufficient to send your withdrawal notice before the withdrawal period has expired.
If the final day of a statutory period referred to in this policy falls on a Saturday, Sunday or applicable public holiday, the period ends on the next working day where required by applicable law.
3. How to withdraw from your purchase
Within the withdrawal period, inform us through an unequivocal statement that you wish to withdraw from the contract. You do not have to give a reason.
You may do this by:
1. using the “Withdraw from purchase” function at https://gustique.eu/en/pages/koop-ongedaan-maken;
2. emailing CustomerCare@gustique.eu;
3. using the model withdrawal form available through the footer;
4. writing to SnapSelect.nl B.V., trading as GUSTIQUE, Allegroweg 30, 5245 AH Rosmalen, The Netherlands; or
5. calling [[REPLACE BEFORE PUBLICATION: REACHABLE BUSINESS TELEPHONE NUMBER]].
If you use the online function, we will promptly send you an acknowledgement by email containing the contents of your statement and the date and time at which it was submitted. The online function is an additional option; you may always use any of the other methods listed above.
Merely returning a product does not automatically constitute a withdrawal notice. You must also clearly inform us that you wish to withdraw from the contract.
4. Important exception for sealed hygiene products
Because of the nature of our products, the following sales units are supplied with a specific, recognisable, tamper-evident hygiene seal:
6. each individual 15 ml GUSTIQUE bottle; and
7. each GUSTIQUE 5 × 3 ml set, with the complete set forming one sealed sales unit.
For health-protection and hygiene reasons, these products are not suitable for return once their specific hygiene seal has been broken after delivery. The statutory right of withdrawal is lost only for the sales unit whose specific hygiene seal you break after delivery.
This means:
8. a 15 ml bottle may be returned during the withdrawal period if that bottle’s specific hygiene seal remains fully intact;
9. a 5 × 3 ml set may be returned during the withdrawal period if the set’s specific hygiene seal remains fully intact;
10. opening the neutral shipping packaging does not break the product’s hygiene seal and does not affect your right of withdrawal;
11. if the seal of only one separate sales unit is broken, this does not affect other separate products in the same order whose hygiene seals remain intact; and
12. this exception does not apply if the product was delivered with a hygiene seal that was already damaged or broken. In that event, please contact us as soon as possible.
5. Returning products
After informing us that you are withdrawing from the contract, you must return the eligible products without undue delay and no later than 14 days after giving us your withdrawal notice.
Send returns to:
GUSTIQUE — Returns SnapSelect.nl B.V. Allegroweg 30 5245 AH Rosmalen The Netherlands
You meet the deadline if you dispatch the products before the 14-day return period has expired.
Package the product carefully. As far as reasonably possible, return it complete and in its original product packaging. Keep your proof of postage and tracking details until the return has been fully processed.
For an ordinary withdrawal, you bear the direct cost of returning the products. The amount depends on the carrier and shipping method you select and equals the carrier’s then-current rate charged directly to you. GUSTIQUE does not receive any part of this return charge.
Use a tracked method where reasonably available and retain proof of dispatch until the return has been completed. This practical recommendation does not limit the statutory reimbursement rules.
6. Diminished value
You are liable only for any diminished value resulting from handling the product beyond what is necessary to establish its nature, characteristics and functioning.
Where a sales unit’s specific hygiene seal has been broken after delivery, the statutory exception described in section 4 applies and there is no right of withdrawal for that sales unit.
7. Refund following withdrawal
If you withdraw from the entire contract, we refund all payments received for the withdrawn products. Standard shipping to the Netherlands and Belgium is free, so there is no original standard-delivery charge to reimburse. If you selected a paid additional or more expensive delivery method, we do not have to refund the amount above free standard delivery.
If you withdraw only part of an order and keep other products, we refund the amount you actually paid for the returned products.
We will issue the applicable refund without undue delay and no later than 14 days after receiving your withdrawal notice. We may withhold the refund until we have received the products or until you provide evidence that you have sent them back, whichever occurs first.
We will use the same payment method used for the original transaction unless you expressly agree to another method. We will not charge you any refund fee.
Any discount will be reflected in the refund: you will receive the amount you actually paid for the returned product.
8. Damaged, defective or incorrectly supplied products
The withdrawal rules are separate from your statutory rights when a product is damaged, defective, incomplete or incorrectly supplied.
Contact CustomerCare@gustique.eu, stating your order number and clearly describing the issue. Where reasonably possible, include photographs of the product, its seal and the shipping packaging. A failure to provide photographs does not limit your statutory rights.
We will provide the statutory remedy applicable to your situation free of charge and without significant inconvenience. Repair or replacement is generally the first remedy unless impossible or disproportionate; a price reduction or termination and reimbursement follows where the statutory conditions are met. If the product must be returned for this purpose, we bear the necessary direct return and shipping costs. Where possible, contact us first for a return label or reimbursement instructions; doing so is not a condition of your statutory rights. For safety and hygiene reasons, do not send a leaking, damaged or potentially contaminated product back without instructions from us.
A hygiene seal that was already damaged when you received the product should be reported as a delivery issue and will not be treated as a seal broken by you.
9. No additional voluntary return period
GUSTIQUE does not offer a voluntary return period beyond the statutory withdrawal period. Your statutory rights relating to damaged, defective or incorrectly supplied products continue to apply after the withdrawal period has expired.
10. Contact
For questions concerning withdrawal, returns or refunds, contact:
CustomerCare@gustique.eu