Shipping policy
Last updated: 27 August 2026
1. Delivery area
At launch, GUSTIQUE delivers to addresses in:
1. the Netherlands; and
2. Belgium.
The available delivery options and final shipping charges are shown at checkout before payment.
2. Shipping charges
Standard shipping is free for all orders to the Netherlands and Belgium.
If another or additional delivery service is available, its cost will be clearly displayed before payment.
3. Cut-off time and delivery periods
All stated times are based on local time in the Netherlands, Europe/Amsterdam.
The Netherlands
An in-stock order that is fully paid and confirmed by us before 22:00 on a working day will normally be delivered on the next available delivery day, provided that the delivery address is correct and complete and the carrier delivers to that address on that day.
Orders placed after 22:00, during a weekend or on a public holiday will be processed on the next working day and offered for the next available delivery day.
Belgium
The usual delivery period to Belgium is 1 to 2 working days. An order that is fully paid and confirmed by us before 22:00 on a working day enters the shipping process that same working day. Orders placed after the cut-off enter the shipping process on the next working day.
Working days are Monday to Friday, excluding applicable public holidays. Delivery days are determined by the carrier and may vary by postcode.
4. Conditions applying to delivery periods
Delivery periods apply to products that are in stock, after successful payment and where a complete and correct delivery address has been provided.
Occasional delays may arise because of exceptional demand, carrier disruption, extreme weather, an incorrect or incomplete address, or other circumstances outside our reasonable control. If we expect the stated delivery period not to be met, we will inform you as soon as possible and provide an updated delivery estimate.
The periods stated above are delivery expectations based on normal operations. Any delivery date or period expressly agreed with you during the ordering process remains binding.
This provision does not limit your statutory rights in the event of late delivery or non-delivery.
5. Tracking
Where the selected delivery service provides tracking, you will receive a shipping confirmation containing a tracking link once the parcel has been handed to the carrier. It may take some time before the carrier displays the first scan.
If you do not see the shipping confirmation, first check your junk or spam folder. Otherwise, contact CustomerCare@gustique.eu.
6. Discreet packaging
Every order is shipped in neutral, discreet outer packaging that does not reveal the contents or intimate nature of the products.
The shipping label displays only the information required for correct delivery and return processing. The product name and product description are not displayed on the outside.
7. Responsibility during delivery
GUSTIQUE remains responsible for the order until you, or a third party designated by you other than the carrier, physically receives the parcel.
If tracking indicates that the parcel is delayed, lost or damaged, contact CustomerCare@gustique.eu. Where necessary, we will deal with the carrier. You do not have to resolve an outbound shipping problem with the carrier yourself.
8. Check the delivery address
Before paying, carefully check that the delivery address is complete and correct. If you notice an error, contact CustomerCare@gustique.eu as soon as possible. Once an order has entered the shipping process, we cannot guarantee that an address change can still be made.
9. Damaged or incorrect delivery
If you receive a damaged, incomplete or incorrect product, or if the product’s specific hygiene seal was already damaged upon receipt, contact CustomerCare@gustique.eu with your order number and a description of the issue.
We will provide the statutory remedy applicable to your situation free of charge and without significant inconvenience. If a return is required, we bear the necessary direct return and shipping costs. Where possible, contact us first for a return label or reimbursement instructions; doing so is not a condition of your statutory rights.
10. Contact
GUSTIQUE is a trading name of SnapSelect.nl B.V.
Allegroweg 30 5245 AH Rosmalen The Netherlands
Dutch Chamber of Commerce number: 95170308 VAT identification number: NL867028105B01 Email: CustomerCare@gustique.eu